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If you have any problems while setting up external access, please do not hesitate to contact us:

External access - Contact enquiry

If you are using a device with MacOS, please have a look at the special case below.

Special case MacOS

If an incorrect password has been saved for external access, it cannot be changed in the "normal" passwords, but must be deleted from the keychain management (can be found e.g. via the Spotlight search using Cmd+Space).

  • Search for www.bibliothek.thws.de AND www.bibliothek.fhws.de in the keychain management and delete the entries from the standard and the system keychain management.
  • Caution: Shut down the computer afterwards and restart it!
  • As soon as a licenced database or e-book is then opened, the login window for external access appears again. Now enter the k-number and the correct password that you received in the e-mail when you registered.